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  • Maximum Strength
    Prescription Pain Relief

  • Free Personalized
    Telehealth Review

  • Penetrates The Source
    For Instant Relief

  • Free Delivery Direct
    From the Pharmacy

  • Continued Medical
    Telehealth Support

The #1 Prescription Treatment for Maximum Pain Releif.

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Clinical Pain Relief

Don’t just fight the pain... block it! Protaren™ (Ketoprofen 10%) is an exclusively available compounded prescription topical pain treatment.

Protaren™ provides targeted relief and rapid absorption for patients in need of maximum strength relief that cannot be achieved by over-the-counter creams, gels or patches.

Protaren Bottle
knee pain

Protaren™ is only intended for those identified by their prescriber as having a clinically significant need over other available commercial products on the market, for a prescription strength solution for knee pain. Follow the directions on your prescription label carefully, and ask your doctor or pharmacist to explain any part you do not understand. Use topical Protaren™ (Ketoprofen 10%) exactly as directed. Do not use more or less or use it more often or for a longer period of time than prescribed. Do not apply Protaren™ to any area of your body that your doctor did not tell you to treat.

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knee pain

Protaren™ is only intended for those identified by their prescriber as having a clinically significant need over other available commercial products on the market, for a prescription strength solution for knee pain. Follow the directions on your prescription label carefully, and ask your doctor or pharmacist to explain any part you do not understand. Use topical Protaren™ (Ketoprofen 10%) exactly as directed. Do not use more or less or use it more often or for a longer period of time than prescribed. Do not apply Protaren™ to any area of your body that your doctor did not tell you to treat.

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Terms & Conditions | Privacy Policy

Important Safety Information
Viagra

What Should You Know Before Taking Viagra?

Disclaimer: The information provided on this page is not a substitute for professional medical advice, diagnosis, or treatment. If you have any questions or concerns about your health, please talk to a doctor.

Contraindications

Do not take Viagra® or generic Viagra® if you:
  • take medicines called "nitrates" (such as nitroglycerin)
  • use street drugs called "poppers" such as amyl nitrate or amyl nitrite, and butyl nitrate
  • take any medicines called guanylate cyclase stimulators such as riociguat (Adempas)
  • are allergic to sildenafil, as contained in Viagra® and Revatio, or any of the ingredients in Viagra®. See the end of this leaflet for a complete list of ingredients in Viagra®.
What should I tell my healthcare provider before taking Viagra® or generic Viagra®?

To make sure Viagra® is safe for you, tell your healthcare provider if you have any of the following before you take Viagra® or generic Viagra®:

  • Have or have had heart problems such as a heart attack,irregular heartbeat, angina, chest pain, narrowing of the aortic valve, or heart failure
  • Have had heart surgery within the last 6 months
  • Have pulmonary hypertension
  • Have had a stroke
  • Have low blood pressure, or high blood pressure that is not controlled
  • Have a deformed penis shape
  • Have had an erection that lasted for more than 4 hours
  • Have problems with your blood cells such as sickle cell anemia, multiple myeloma, or leukemia
  • Have retinitis pigmentosa, a rare genetic (runs in families) eye disease
  • Have ever had severe vision loss, including an eye problem called NAION
  • Have bleeding problems
  • Have or have had stomach or intestinal ulcers
  • Have liver problems
  • Have kidney problems or are having kidney dialysis
  • Have any other medical conditions

Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements.

Viagra® and generic Viagra® may affect the way other medicines work, and other medicines may affect the way Viagra® and generic Viagra® works, causing side effects.

Drug Interactions

Tell your healthcare provider if you take any of the following because these drugs interact with Viagra® and generic Viagra®:

  • Medicines called "nitrates"
  • Medicines called guanylate cyclase stimulators such as Adempas® (riociguat)
  • Medicines called alpha-blockers such as Hytrin® (terazosin HCl), Flomax® (tamsulosin HCl), Cardura® (doxazosin mesylate), Minipress® (prazosin HCl), Uroxatral® (alfuzosin HCl), Jalyn® (dutasteride and tamsulosin HCl), or Rapaflo® (silodosin). Alpha-blockers are sometimes prescribed for prostate problems or high blood pressure. In some patients, the use of VIAGRA® or generic VIAGRA® with alpha-blockers can lead to a drop in blood pressure or to fainting
  • Medicines called HIV protease inhibitors, such as ritonavir (Norvir®), indinavir sulfate (Crixivan®), saquinavir (Fortovase® or Invirase®), or atazanavir sulfate (Reyataz®)
  • Oral antifungal medicines, such as ketoconazole (Nizoral®) and itraconazole (Sporanox®)
  • Antibiotics, such as clarithromycin (Biaxin®), telithromycin (Ketek®), or erythromycin
  • Other medicines that treat high blood pressure
  • Other medicines or treatments for ED
  • Viagra® and generic Viagra® contain sildenafil, which is the same medicine found in another drug called Revatio®. Revatio® is used to treat a rare disease called pulmonary arterial hypertension (PAH). Viagra® and generic Viagra® should not be used with Revatio® or with other PAH treatments containing sildenafil or any other PDE5 inhibitors (such as Adcirca [tadalafil])

Ask your healthcare provider or pharmacist for a list of these medicines, if you are not sure.

Know the medicines you take. Keep a list of them to show to your healthcare provider and pharmacist when you get a new medicine.

Viagra Side Effects

What are the possible side effects of Viagra® and generic Viagra®?

Viagra® and generic Viagra® can cause serious side effects. Rarely reported side effects include:

  • an erection that will not go away (priapism). If you have an erection that lasts more than 4 hours, get medical help right away. If it is not treated right away, priapism can permanently damage your penis.
  • sudden vision loss in one or both eyes. Sudden vision loss in one or both eyes can be a sign of a serious eye problem called non-arteritic anterior ischemic optic neuropathy (NAION). It is uncertain whether PDE5 inhibitors directly cause the vision loss. Stop taking Viagra® and call your healthcare provider right away if you have sudden vision loss in one or both eyes.
  • sudden hearing decrease or hearing loss. Some people may also have ringing in their ears (tinnitus) or dizziness. If you have these symptoms, stop taking Viagra® or generic Viagra® and contact a doctor right away.
The most common side effects of Viagra® and generic Viagra® are:
  • headache
  • flushing
  • upset stomach
  • abnormal vision, such as changes in color vision (such as having a blue color tinge) and blurred vision
  • stuffy or runny nose
  • back pain
  • muscle pain
  • nausea
  • dizziness
  • Rash

In addition, heart attack, stroke, irregular heartbeats and death have happened rarely in men taking Viagra®. Most, but not all, of these men had heart problems before taking Viagra®. It is not known if Viagra® caused these problems.

Tell your healthcare provider if you have any side effect that bothers you or does not go away.

These are not all the possible side effects of Viagra® and generic Viagra®. For more information, ask your healthcare provider or pharmacist.

Call your doctor for medical advice about side effects. You may report side effects to FDA at 1-800-FDA-1088.

Terms & Conditions

Thank you for visiting the LifeMD™ website located fat lifemd.com (the “Site”). The Site is an Internet property of LifeMD, Inc. (collectifvely, “LifeMD™,” “we,” “our” or “us”). The following LifeMD™ Terms and Conditions (“Terms and Conditions”) are inclusive of the LifeMD™ Privacy Policy (“Privacy Policy”) and any and all other applicable operating rules, policies, price schedules and other supplemental terms and conditions or documents that may be published from time to time, which are expressly incorporated herein by reference (collectively, the “Agreemefnt”). 


Each end-user visitor to the Site (“user,” “you” or “your”) agrees to the terms of the Agreement, in their entirety, when she/he: (a) accesses or uses the Site; (b) accesses and/or downloads any of the (i) blog posts, text, audio, video, photographs, graphics, artwork, testimonials and/or other content featured on the Site (collectively, “Informational Content”) and/or (ii) links to third party websites, products and/or services (“Third-Party Links,” and together with the Informational Content, the “Content”); (c) accesses links to LifeMD’s™ social media pages, accounts, or advertisements (collectively, “Social Media Pages”) on third-party social media websites, such as Facebook®, Instagram®, Twitter® and YouTube®; (d) accesses certain product review sections, message boards, comments sections, customer ratings and other interactive features of the Site (collectively, “Interactive Services”); (e) registers to receive the LifeMD™ e-mail newsletter; (f) purchases any of the non-prescription items or devices made available by and through the Site (collectively, the “LifeMD™ Products”) as provided by LifeMD™ and its affiliates; (g) purchases prescription medications via the Site (“Prescription Medications”), which are prescribed by certain third-party licensed physicians who provide Telemedicine Services in connection with the Site; (h) registers, for a fee, to receive ongoing medical services that are provided by third-party physicians and other medical professionals (“Healthcare Providers”) who provide Telemedicine Services in connection with the Site (“Medical Services”);   and/or (j) utilizes the various contact forms and/or contact information made available on the Site as a means to contact directly, or request to be contacted by, LifeMD™ (collectively, together with the Site, Content, Social Media Pages, LifeMD™ Products, Newsletter, Medical Services, Prescription Medications and Telemedicine Services, the “Site Offerings”).  The Content, Interactive Services, and LifeMD Products collectively shall be referred to as the “Products and Services.”

PLEASE REVIEW THE TERMS OF THE AGREEMENT CAREFULLY. IF A USER DOES NOT AGREE WITH THE TERMS OF THIS AGREEMENT IN THEIR ENTIRETY, THAT USER IS NOT AUTHORIZED TO USE THE SITE OFFERINGS IN ANY MANNER OR FORM.

THE AGREEMENT CONTAINS DISCLOSURES, DISCLAIMERS OF WARRANTIES, LIMITATIONS OF LIABILITY, RELEASES, A CLASS-ACTION WAIVER, AND THE REQUIREMENT TO ARBITRATE ANY AND ALL CLAIMS THAT MAY ARISE HEREUNDER AGAINST LIFEMD™, AS WELL AS ITS PARENT, SUBSIDIARIES, AND MARKETING PARTNERS (COLLECTIVELY, “COVERED PARTIES”), WHO ARE EXPRESS THIRD-PARTY BENEFICIARIES OF THE MANDATORY ARBITRATION PROVISION. THE AFOREMENTIONED PROVISIONS ARE AN ESSENTIAL BASIS OF THE AGREEMENT.

NEW JERSEY STATE RESIDENTS ARE ENCOURAGED TO REVIEW THEIR RIGHTS UNDER THE AGREEMENT, AS PROVIDED UNDER THE NEW JERSEY TRUTH-IN-CONSUMER CONTRACT WARRANTY AND NOTICE ACT (“TCCWNA”).

Instagram® and Facebook® are registered trademarks of Facebook, Inc. (“Facebook”).  Twitter® is a registered trademark of Twitter, Inc. (“Twitter”).  YouTube® is a registered trademark of Google, Inc.  (“Google”).  Please be advised that LifeMD™ is not in any way affiliated with Facebook, Google, or Twitter, nor are the Site Offerings endorsed, administered or sponsored by any of the aforementioned entities.

Disclosures

You acknowledge and understand that the Products and Services are not intended for use by persons under eighteen (18) years of age.  You further acknowledge and understand that the Site Content and LifeMD™ Products and Services have not been evaluated by the US Food & Drug Administration (“FDA”).  You understand and agree that some of the Content associated with the Products and Services, and/or the efficacy of the Products and Services, is obtained from independent third-party sources, such as news agencies, scientific reports and/or scientific research entities (collectively, “Third-Party Sources”).  LifeMD™ does not warrant or represent that such Content is error-free, and LifeMD™ does not represent or endorse any Third-Party Sources or the methods that they use to arrive at their conclusions.  All Products and Services specifications, performance data and other related information made available via the Site Offerings is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Products and Services will conform to such specifications or performance data.  LifeMD™ does not warrant or represent that the Products and Services will provide you with any particular benefits, or that your results will match those of others who have used the Products and Services, including users appearing on the Site.  Individual results will vary from person to person, and are dependent on factors including pre-existing medical conditions, age, weight, body chemistry, and lifestyle. 

Consultation with your physician or other healthcare professional is always recommended before using any LifeMD™ Products or Prescription Medications, whether featured by and through the Site Offerings or otherwise, especially if you suffer from any medical condition including, but not limited to, skin diseases or ailments, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions or have a family history of these or other medical conditions.  Your physician should allow for proper follow-up visits and individualize your treatment plan as appropriate.  If you have or suspect that you have a medical problem as a result of using any Products and Services and/or Prescription Medications, promptly contact your health care provider.  Never disregard professional medical advice and/or delay in seeking professional advice because of something that you have read on the Site or in connection with any other Site Offerings.

Without limiting the foregoing, those who are taking medication or are under treatment for any disease, or are pregnant or lactating, should consult with their health care professional before using any LifeMD™ Products and/or Prescription Medications. In addition, the LifeMD™ Products and Prescription Medications may include ingredients to which you may be allergic.  You should always check the ingredients in any LifeMD™ Products and Prescription Medications to avoid potential allergic reactions. If you have, or suspect that you are experiencing, an allergic reaction or other adverse health event, promptly contact your health care provider.

The Medical Services provided by third-party Healthcare Providers are not meant to be complete substitutes for all primary or specialized care.  Users of Medical Services should continue to follow the recommendations of their primary and specialized care physicians, particularly if suffering from medical conditions such as high blood pressure, heart, liver, kidney or thyroid disease, skin diseases, recent stroke, diabetes, anemia, depression, anxiety or other psychiatric ailments, or have a family history of these or other medical conditions.  Consult your physician or other medical professionals if an emergency occurs that requires immediate, in-person care.


1. Scope; Modification of Agreement.  The Agreement constitutes the entire and only agreement between users and LifeMD™ with respect to users’ use of the Site Offerings, and supersedes all prior or contemporaneous agreements, representations, warranties and/or understandings with respect to same.  We may amend the Agreement from time to time in our sole discretion, without specific notice to you; provided, however, that: (a) any amendment or modification to the arbitration provisions, prohibition on class action provisions or any other provisions applicable to dispute resolution shall not apply to any disputes incurred prior to the applicable amendment or modification; and (b) any amendment or modification to pricing and/or billing provisions shall not apply to any charges incurred prior to the applicable amendment or modification.  The current Agreement will be posted on the Site, and you should review the Agreement prior to using the Site Offerings.  By your continued use of the Site Offerings, you hereby agree to comply with, and be bound by, all terms and conditions contained within the Agreement effective at that time.     

2. Requirements; Termination of Access to the Site Offerings; Necessary Equipment.  The Site Offerings are available only to individuals who: (a) are over eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age in their respective jurisdictions of residence); and (b) can enter into legally binding contracts under applicable law.  The Site Offerings are not intended for individuals who are under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age in their respective jurisdictions of residence) and/or individuals who cannot enter into legally binding contracts under applicable law. Individuals in these two categories do not have permission to access or use the Site Offerings.

To the extent permitted by applicable law, LifeMD™ may terminate your right to access the Site Offerings at any time where you: (i) are in any way in breach of the Agreement; (ii) are engaged in any improper conduct in connection with the Site Offerings; and/or (iii) are, at any time, conducting any unauthorized commercial activity by or through your use of the Site Offerings.

You are responsible, at all times, for ensuring that you have an Internet connection, computer/mobile device, up-to-date Internet browser versions, a functioning e-mail account, applicable software, applicable hardware and/or other equipment necessary to access the Site Offerings.  LifeMD™ does not guarantee the quality, speed or availability of the Internet connection associated with your mobile device and/or computer.  LifeMD™ does not guarantee that the Site Offerings can be accessed: (i) on all mobile devices; (ii) through all wireless service plans; (iii) in connection with all Internet browsers; or (iv) in all geographical areas.  Standard messaging, data and wireless access fees may apply to your use of the Site Offerings through your wireless device.  You are fully responsible for all such charges, and LifeMD™ has no liability or responsibility to you, whatsoever, for any such charges billed by your wireless carrier.

3. Registration Forms. In order to purchase Products and Services and/or utilize certain Site Offerings, including the Contact Services, you may be required to submit one or more registration forms (each, a “Form”).  The information that you must supply on a Form may include, without limitation: (a) your full name; (b) your mailing/billing address; (c) your e-mail address; (d) your telephone number; (e) your gender; (f) your credit card information (where purchasing Products and Services); (g) answers to questions regarding your health and well-being, as asked via medical intake Forms; and/or (h) any other information requested by us on the applicable registration Form (collectively, “Registration Data”).  You agree to provide true, accurate, current and complete responses on the Forms.

LifeMD’s™ use of Registration Data shall be governed by the Privacy Policy.  For a copy of the Privacy Policy, please Click Here.

4. Purchasing Products and Services, Prescription Drugs, and Medical Services.  For a fee, you can: (a) purchase LifeMD™ Products by completing the applicable Form and providing the requisite Registration Data; (b) purchase Prescription Medication by completing the applicable Form, providing the requisite Registration Data, completing the Telemedicine Services process and receiving a prescription from a Healthcare Provider; and (c) purchase and register for Medical Services by completing the applicable Forms, providing the requisite Registration Data, and completing the Telemedicine Services process, including patient training. 

One-Time Purchase: Where you purchase LifeMD™ Products and/or Prescription Medications in a one-time transaction, and/or the Medical Services plan for which you register includes a per visit charge, the credit card or debit card account (collectively, “Payment Method”) that you provide on the Form (or update at a later date) will be charged the amount listed on the Site for the subject LifeMD™ Products, Prescription Medications, or per visit Medical Services, plus any applicable sales tax and shipping and handling charges in the case of products and medications.  

Automatic Renewal Programs:  Where you purchase LifeMD™ Products and/or Prescription Medications in connection with an automatically renewing subscription model (“Automatic Renewal Product Program”), your Payment Method will be charged the applicable amount for the subject LifeMD™ Products and/or Prescription Medications on a recurring basis for as long as that Automatic Renewal Product Program subscription remains active (the “Recurring Product Fees”).  Where you purchase Medical Services provided by a third-party Healthcare Provider in connection with an automatically renewing subscription model (“Automatic Renewal Medical Services Program,” and together with the Automatic Renewal Product Program, the “Automatic Renewal Program”), your Payment Method will be charged the applicable amount for the ongoing Medical Services on a recurring basis for as long as that Automatic Renewal Medical Services Program subscription remains active (the “Recurring Medical Services Fees,” and together with the Recurring Product Fees, the “Recurring Fees”).  Such Recurring Fees will be charged in advance, and you acknowledge and agree that LifeMD™ will not obtain any additional authorization from you for the applicable Automatic Renewal Program’s Recurring Fees.  Every time that you accept delivery of the subject LifeMD™ Products and/or Prescription Medications, or have a Medical Services visit with a Healthcare Provider, as applicable, you re-affirm that LifeMD™ is authorized to charge your Payment Method and to have the Recurring Fees applied to same.  If you wish to cancel an Automatic Renewal Program, you may do so at any time by: (i) signing in to your member portal; (ii) calling us at:  (800) 852-1575; or (iii) e-mailing us at: [email protected].  Please be advised, all Automatic Renewal Programs must be cancelled within (8) hours of the renewal subscription date to avoid incurring charges for same.

Purchasing Medical Services.  Where you purchase Medical Services provided by a third-party Healthcare Provider in connection with an automatically renewing subscription model (“Automatic Renewal Medical Services Program”) your Payment Method will be charged the applicable amount for the ongoing Medical Services on a recurring basis for as long as that Automatic Renewal Medical Services Program subscription remains active.  Where the Medical Services plan for which you register includes a per visit charge, the Payment Method that you provide on the Form (or update at a later date) will be charged the amount listed on the Site for per visit Medical Services,

General Billing Terms:  You must promptly notify us if your Payment Method is cancelled or is no longer valid (e.g., due to loss or theft) or your access to Medical Services may be denied and/or the LifeMD™ Products and/or Prescription Medications shipment may be delayed or cancelled. Changes to such information can be made by contacting a customer care professional at: (800) 852-1575 or [email protected]. If you participate in a Recurring Fee program using a credit card and your credit card fails to process, you agree that LifeMD™ may contact you on any phone number (including a cell phone number) or e-mail address provided by you for alternate payment information. If you fail to pay for any product or service received, your account may be sent to collection.  UNLESS OTHERWISE INDICATED, ALL SALES ARE FINAL AND NON-REFUNDABLE.  The fees associated with your purchases will appear on your Payment Method statement through the identifiers “LifeMD” or “LifeMD Inc.”  All prices displayed on the Site are quoted in U.S. Dollars, are payable in U.S. Dollars and are valid and effective only in the United States.  Failure to use the Medical Services, LifeMD™ Products and/or Prescription Medications, as applicable, does not constitute a basis for refusing to pay any of the associated charges.  Subject to the conditions set forth herein, you agree to be bound by the Billing Provisions of LifeMD™ in effect at any given time.  Upon reasonable prior notice to you (with Site-updates and/or e-mail sufficing), LifeMD™ reserves the right to change its Billing Provisions whenever necessary, in its sole discretion.  Continued use of the Site and/or purchase of Products and Services, Medical Services, and/or Prescription Drugs after receipt of such notice shall constitute consent to any and all such changes; provided, however, that any amendment or modification to the Billing Provisions shall not apply to any charges incurred prior to the applicable amendment or modification. 

Electronic Signatures:  LifeMD’s™ authorization to provide and bill for the Products and Services, Medical Services, and Prescription Drugs is obtained by way of your electronic signature or, where applicable, via physical signature and/or voice affirmation. Once an electronic signature is submitted, this electronic order constitutes an electronic letter of agency.  LifeMD’s™ reliance upon your electronic signature was specifically sanctioned and written into law when the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act were enacted in 1999 and 2000, respectively (collectively, the “E-Sign Act”).  Both laws specifically preempt all state laws that recognize only paper and handwritten signatures. Pursuant to any and all applicable statutes, regulations, rules, ordinances or other laws including, without limitation, the E-Sign Act and other similar state and federal statutes, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SITE OFFERINGS.  Further, you hereby waive any rights and/or requirements under any statutes, regulations, rules, ordinances or other law in any jurisdiction which requires an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.  You acknowledge and agree that you have the ability to print information delivered to you electronically or otherwise know how to store that information in a way that ensures that it remains accessible to you in unchanged form.

Restrictions: You agree that any Products and Services or Prescription Drugs that you purchase from LifeMD™ will be used for your personal, non-commercial use.  You agree that you will not re-sell, re-distribute, or export any Products and Services or Prescription Drugs that you order from LifeMD™.  LifeMD™ does not accept orders from dealers, wholesalers, or customers who are resellers or who intend to resell Products and Services or Prescription Drugs offered on the Site.  If LifeMD™ discovers that you are placing orders with the intent to resell Products and Services or Prescription Drugs offered on the Site, we will immediately cancel your order, suspend or terminate your account and, at our option, pursue any and all available legal remedies under applicable law.  To the extent that your conduct may be fraudulent, such as attempting to purchase or purchasing Products and Services, Medical Services, or Prescription Drugs through the use of fake or stolen credit/debit cards or payment instruments, LifeMD™ will report you to federal, state and/or local enforcement authorities and take any additional legal action deemed appropriate by LifeMD™.

5. LifeMD™ Products and Prescription Medications.  The LifeMD™ Products and Prescription Medications remain, at all times, subject to the disclosures and disclaimers contained herein and on the Site. In the event that LifeMD™ Products and/or Prescription Medications are listed at incorrect price points due to a typographical error or an error in pricing information received from our suppliers, LifeMD™ shall have the right to refuse or cancel any orders placed for the subject LifeMD™ Products and/or Prescription Medications listed at the incorrect prices.  LifeMD™ shall have the right to refuse or cancel any order whether or not the order has been confirmed and whether or not the applicable customer paid for the subject LifeMD™ Products and/or Prescription Medications, as applicable.  If a customer has already paid for LifeMD™ Products and/or Prescription Medications, as applicable, and that order is cancelled, LifeMD™ shall immediately issue a credit to that customer’s Payment Method in the amount of the subject charge.

The Site contains LifeMD™ Products and Prescription Medications inventory information.  This information can be used to estimate the likelihood that the applicable LifeMD™ Products and/or Prescription Medications will be shipped immediately after you place your order.  Unfortunately, we cannot guarantee that LifeMD™ Products and/or Prescription Medications listed as “in stock” will actually ship right away, as inventory can change significantly from day-to-day, and hour-to-hour.  In rare cases, the applicable LifeMD™ Products and/or Prescription Medications may be in stock when you place your order and sold out by the time that your order is processed.  Should this happen, we will notify you via email.  If, for any reason, we determine that backordered LifeMD™ Products and/or Prescription Medications are no longer available, we will cancel your order, notify you immediately via email and provide you with a refund.
Shipments of products on occasion may be delayed due to carrier-related problems.  LifeMD has little control over such delays.  In the cases of such delays, LifeMD will act in a commercially reasonable manner to ensure product delivery as promptly as possible.

6.Return Policy.  If you wish to return LifeMD™ Products, you may contact a customer care professional at: (800) 852-1575.  Please be advised that Prescription Medications are not eligible for return or refund.

7.  Medical Services.  The Medical Services remain, at all times, subject to the disclosures and disclaimers contained herein and on the Site. When you obtain Medical Services, you will have access to general practitioner medical services from a participating third-party Healthcare Provider.  Such Medical Services may include an annual physical (including some of the associated diagnostic tests), access to discounted prescription drugs, laboratory testing, and imaging services, assistance with appropriate consultation with a specialist and/or referral to a specialist or other healthcare provider, and messaging to a dedicated healthcare team.  Premium Medical Service options may include, among other things, unlimited visits with Healthcare Providers.


Please be advised that LifeMD™ does not itself offer the Medical Services made available by third-party Healthcare Providers via the Site Offerings.  The ultimate terms and conditions of any Medical Services made available by and through third-party Healthcare Providers will be determined by the applicable Healthcare Provider(s).  You understand and agree that LifeMD™ shall not be liable to you or any third-party for any services, and/or medications offered by or through any third-party Healthcare Provider(s) as part of the Medical Services.


8.  Prescription Drug-Related Telemedicine Services.  Where you request Prescription Medication, you must complete the medical intake Form. Upon completion of same, LifeMD™ will submit same to a participating Healthcare Provider.  If the Healthcare Provider determines, after performing the requisite Telemedicine Services, that Prescription Medication is suitable for you, your Prescription Medication order will be processed. 

Please be advised that LifeMD™ does not itself offer the Telemedicine Services made available by third-party Healthcare Providers via the Site Offerings.  The ultimate terms and conditions of any prescription(s) made available by third-party Healthcare Providers via the Telemedicine Services will be determined by the applicable Healthcare Provider(s).  You understand and agree that LifeMD™ shall not be liable to you or any third party for any treatment decisions or medications offered by any third-party Healthcare Provider(s) by and/or through the Telemedicine Services.


9. Content.  The Site contains Content which includes, but is not limited to, product reviews, text, audio, video, photographs, graphics, artwork, testimonials and other information about LifeMD™, the Products and Services and, on occasion, Prescription Drugs.  The Content is compiled, distributed and displayed by LifeMD™, as well as third-party content providers, such as Third-Party Sources and other Site users (collectively, “Third-Party Providers”).  LifeMD™ does not control the Content provided by Third-Party Providers that is made available by and through the Site Offerings.  Such Third-Party Providers are solely responsible for the accuracy, completeness, appropriateness and/or usefulness of such Content.  Reliance on any Content or other information made available to you by and through the Site Offerings is solely at your own risk.  LifeMD™ does not represent or warrant that the Content and other information posted by and through the Site Offerings is accurate, complete, up-to-date or appropriate.  You understand and agree that LifeMD™ will not be responsible for, and LifeMD™ undertakes no responsibility to monitor or otherwise police, Content provided by Third-Party Providers.  You agree that LifeMD™ shall have no obligation and incur no liability to you in connection with any Content.  You may find certain Content to be outdated, harmful, inaccurate and/or deceptive.  Please use caution, common sense and safety when using the Content.  The Content is offered for informational purposes only and is at all times subject to the disclosures and disclaimers contained herein and on the Site.


10.  Interactive Services.
(a)        User Content.  In connection with the Interactive Services, users may be able to upload and/or post certain product reviews, ratings, comments, content, material, communications, feedback and/or other information (collectively, the “User Content”).  By making the User Content available by and through the Interactive Services or otherwise through the Site Offerings, each user provides to LifeMD™ a perpetual, irrevocable, worldwide license to make same available by and through the Site Offerings.  Without limiting the foregoing, user acknowledges and agrees that LifeMD™ shall be free to utilize certain features and aspects of the User Content in connection with marketing and promoting the Site Offerings to third parties.  Each user represents and warrants that she/he owns and/or has any and all rights to publish, display, perform and permit the use of, and grant the license associated with, the User Content as contemplated by the Agreement.  Without limiting the foregoing, LifeMD™ may reject and/or remove any User Content at any time and for any reason, in LifeMD’s™ sole discretion.  Notwithstanding the foregoing, LifeMD™ undertakes no responsibility to monitor or otherwise police the User Content made available by and through the Site Offerings.  Each user and third-party agrees that LifeMD™ shall: (i) have no obligations and incur no liabilities to such party in connection with any such User Content; and (ii) not be liable to any party for any claim in connection with the User Content.

(b)        User Content Restrictions. In connection with the User Content, each user agrees not to: (i) display any telephone numbers, street addresses, last names, URLs, e-mail addresses or any confidential information of any third-party; (ii) display any audio files, text, photographs, videos or other images that may be deemed indecent or obscene in the applicable user’s community, as defined under applicable law; (iii) impersonate any person or entity; (iv) “stalk” or otherwise harass any person; (v) engage in advertising to, or commercial solicitation of, end-users or other third parties; (vi) transmit any chain letters, spam or junk e-mail to any end-users or other third parties; (vii) express or imply that any statements she/he makes are endorsed by LifeMD™; (viii) harvest or collect personal information of end-users or other third parties whether or not for commercial purposes, without their express consent; (ix) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Site Offerings or related content; (x) post, distribute or reproduce in any way any copyrighted material, trademarks or other proprietary information without obtaining the prior consent of the owner of such proprietary rights; (xi) remove any copyright, trademark or other proprietary rights notices contained within the Site Offerings; (xii) interfere with or disrupt any of the Site Offerings and/or the servers or networks connected to same; (xiii) post, offer for download, e-mail or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (xiv) post, offer for download, transmit, promote or otherwise make available any software, product or service that is illegal or that violates the rights of a third-party including, but not limited to, spyware, adware, programs designed to send unsolicited advertisements (i.e. “spamware”), services that send unsolicited advertisements, programs designed to initiate “denial of service” attacks, mail bomb programs and programs designed to gain unauthorized access to networks on the Internet; (xv) “frame” or “mirror” any part of the Site; (xvi) use metatags or code or other devices containing any reference to the Site Offerings in order to direct any person to any other website for any purpose; and/or (xvii) modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Site Offerings or any software used on or in connection with same.  Engaging in any of the aforementioned prohibited practices shall be deemed a breach of the Agreement and may result in the immediate termination of such user’s account and/or access to some or all of the Site Offerings without notice, in the sole discretion of LifeMD™.  LifeMD™ reserves the right to pursue any and all legal remedies against users that engage in the aforementioned prohibited conduct.


11. Social Media Pages. The Site contains links to the various LifeMD™ Social Media Pages.  The Social Media Pages are hosted and made available on third-party Social Media Websites by third-party entities.  Your use of Social Media Pages and Social Media Websites shall be governed by those Social Media Websites’ applicable agreements, terms and conditions.  You understand and agree that LifeMD™ shall not be liable to you, any other user or any third-party for any claim in connection with your use of, or inability to use, the Social Media Pages and/or Social Media Websites.

12. Representations and Warranties. Each user hereby represents and warrants to LifeMD™ as follows: (a) where user purchases or attempts to purchase Products and Services or Prescription Drugs, that user is doing so for her/his own personal use, and with no intent to resell such Products and Services; (b) the Agreement constitutes the legal, valid and binding obligation of user, which is fully enforceable against such user in accordance with its terms; (c) user understands and agrees that user has independently evaluated the desirability of utilizing the Site Offerings and that user has not relied on any representation and/or warranty other than those set forth in the Agreement; and (d) the execution, delivery and performance of the Agreement by user will not conflict with or violate: (i) any applicable law; (ii) any order, judgment or decree applicable to user; and/or (iii) any agreement or other instrument applicable to user.

13.  Indemnification.  Each user agrees to indemnify, defend and hold LifeMD™, its officers, directors, employees, agents and attorneys, as well as the Covered Parties, harmless from and against any and all liabilities, claims, actions, suits, proceedings, judgments, fines, damages, costs, losses and/or expenses (including reasonable attorneys’ fees, court costs and/or settlement costs) arising from and/or related to: (a) any dispute between that user and any third-party Healthcare Provider(s) and/or other third party(ies); (b) that user’s breach of the Agreement and/or any representation or warranty contained herein; and/or (c) that user’s unauthorized and/or improper use of the Site Offerings.  The provisions of this Section 13 are for the benefit of LifeMD™, its parent, subsidiaries and/or affiliates, and each of their respective officers, directors, members, employees, agents, shareholders, licensors, suppliers and/or attorneys.  Each of these individuals and entities shall have the right to assert and enforce these provisions directly against users on its own behalf.

14.  License Grant.  Each user is granted a non-exclusive, non-transferable, revocable and limited license to access and use the Site Offerings.  LifeMD™ may terminate this license at any time for any reason.  Unless otherwise expressly authorized by LifeMD™, users may only use the Site Offerings for their own personal, non-commercial use.  No part of the Site Offerings may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical.  No user or other third party may use any automated means or form of scraping or data extraction to access, query or otherwise collect material from the Site Offerings except as expressly permitted by LifeMD™.  No user or other third party may use, copy, emulate, clone, rent, lease, sell, modify, decompile, disassemble, reverse engineer or transfer the Site Offerings, or any portion thereof.  No user or other third party may create any “derivative works” by altering any aspect of the Site Offerings.  No user or other third party may use the Site Offerings in conjunction with any other third-party content.  No user or other third party may exploit any aspect of the Site Offerings for any commercial purposes not expressly permitted by LifeMD™.  Each user further agrees to indemnify and hold LifeMD™ harmless for that user’s failure to comply with this Section 14.  LifeMD™ reserves any rights not explicitly granted in the Agreement. 

15.  Proprietary Rights.  The Site Offerings, as well as the organization, graphics, design, compilation, magnetic translation, digital conversion, software, services and other matters related to same, are protected under applicable copyrights, trademarks and other proprietary (including, but not limited to, intellectual property) rights.  The copying, redistribution or publication by any user or other third party of any part of the Site Offerings is strictly prohibited.  No user or other third party acquires ownership rights in or to any content, document, software, services or other materials viewed by or through the Site Offerings.  The posting of information or material by and through the Site Offerings does not constitute a waiver of any right in or to such information and/or materials.  The “LifeMD” name and logo, and all associated graphics, icons and service names, are registered trademarks of LifeMD, Inc.  The use of any trademark without the applicable trademark owner's express written consent is strictly prohibited.

16.  Legal Warning.  Any attempt by any individual to damage, destroy, tamper with, vandalize and/or otherwise interfere with the operation of the Site and Site Offerings is a violation of criminal and civil law and LifeMD™ will diligently pursue any and all remedies against any offending individual or entity to the fullest extent permissible by law and in equity.

17. Disclaimer of Warranties.  THE SITE OFFERINGS AND THE OTHER PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME ARE PROVIDED TO USERS ON AN “AS IS” AND “AS AVAILABLE” BASIS AND ALL WARRANTIES, EXPRESS AND IMPLIED, ARE DISCLAIMED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW (INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY AND FITNESS FOR A PARTICULAR PURPOSE).  IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, LIFEMD™ MAKES NO WARRANTY THAT THE SITE OFFERINGS AND THE OTHER PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME: (A) WILL, AS APPLICABLE, MEET ANY USER’S REQUIREMENTS; (B) WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED; (C) WILL BE FREE OF HARMFUL COMPONENTS; (D) WILL RESULT IN ANY SPECIFIC MEDICAL BENEFIT OR OTHER HEALTH-RELATED OUTCOME; OR (E) WILL BE ACCURATE OR RELIABLE.  THE SITE OFFERINGS AND THE OTHER PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS.  LIFEMD™ WILL NOT BE LIABLE FOR THE AVAILABILITY OF THE UNDERLYING INTERNET CONNECTION ASSOCIATED WITH THE SITE OFFERINGS.  NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM LIFEMD™ OR OTHERWISE THROUGH OR FROM THE SITE OFFERINGS SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE AGREEMENT.

18. Limitation of Liability.  EACH USER EXPRESSLY UNDERSTANDS AND AGREES THAT LIFEMD™ SHALL NOT BE LIABLE TO THAT USER OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL AND/OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF LIFEMD™ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), TO THE FULLEST EXTENT PERMISSIBLE BY LAW FOR: (A) THE USE OR INABILITY TO USE THE SITE OFFERINGS AND THE OTHER PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, CONTENT AND THE OTHER PRODUCTS OR SERVICES PURCHASED OR OBTAINED FROM OR THROUGH THE SITE OFFERINGS; (C) ANY DISPUTE BETWEEN ANY USERS AND THIRD PARTIES; (D) THE UNAUTHORIZED ACCESS TO, OR ALTERATION OF, ANY REGISTRATION DATA; (E) THE FAILURE TO REALIZE ANY SPECIFIC MEDICAL BENEFIT OR OTHER HEALTH-RELATED OUTCOME; AND/OR (F) ANY OTHER MATTER RELATING TO THE SITE OFFERINGS AND THE OTHER PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME.  THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION, IN THE AGGREGATE INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION AND ANY AND ALL OTHER TORTS.  EACH USER HEREBY RELEASES LIFEMD™ FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THE LIMITATIONS STATED HEREIN.  IF APPLICABLE LAW DOES NOT PERMIT SUCH LIMITATIONS, THE MAXIMUM LIABILITY OF LIFEMD™ TO ANY USER UNDER ANY AND ALL CIRCUMSTANCES WILL BE FIVE HUNDRED DOLLARS ($500.00).  NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THE SITE OFFERINGS AND THE OTHER PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME, MAY BE BROUGHT BY ANY USER OR LIFEMD™ MORE THAN ONE (1) YEAR FOLLOWING THE EVENT WHICH GAVE RISE TO THE CAUSE OF ACTION.  THE NEGATION OF DAMAGES SET FORTH ABOVE IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN EACH USER AND LIFEMD™.  ACCESS TO THE SITE OFFERINGS WOULD NOT BE PROVIDED TO USERS WITHOUT SUCH LIMITATIONS.  SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS ON LIABILITY AND IN SUCH JURISDICTIONS THE LIABILITY OF LIFEMD™ SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

19. Third-Party Websites.  The Site Offerings contain links to other websites on the Internet that are owned and operated by third parties including, without limitation, the Social Media Websites and/or Third-Party Links.  LifeMD™ does not control the information, products or services made available on, by or through these third-party websites.  The inclusion of any link does not imply endorsement by LifeMD™ of the applicable website or any association with the website’s operators.  Because LifeMD™ has no control over such websites and/or resources, each user agrees that LifeMD™ is not responsible or liable for the availability or the operation of such external websites, for any material located on or available from or through any such websites or for the protection of any user’s data privacy by third parties.  Each user further agrees that LifeMD™ shall not be responsible or liable, directly or indirectly, for any loss or damage caused by the use of or reliance on any such material available on, by or through any such site.


20.  Copyright Policy/DMCA Compliance.  LifeMD™ reserves the right to terminate the account of any user who infringes upon third-party copyrights.  If any user or other third-party believes that a copyrighted work has been copied and/or posted via the Site Offerings in a way that constitutes copyright infringement, that party should provide LifeMD™ with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyrighted work; (b) an identification and location of the copyrighted work that such party claims has been infringed upon; (c) a written statement by such party that it has a good faith belief that the disputed use is not authorized by the owner, its agent or the law; (d) such party’s name and contact information, such as telephone number or e-mail address; and (e) a statement by such party that the above information in such party’s notice is accurate and, under penalty of perjury, that such party is the copyright owner or authorized to act on the copyright owner’s behalf.  Contact information for LifeMD’s™ Copyright Agent for notice of claims of copyright infringement is as follows:  

Klein Moynihan Turco LLP
Attn: Copyright Attorney
450 Seventh Avenue, 40th Floor
New York, NY 10123
[email protected]
Fax: (212) 216-9559


21.  Editing, Deleting and Modification.  LifeMD™ reserves the right, in its sole discretion, to edit and/or delete any documents, information or Content appearing on the Site.

22.  Use of Registration Data.  All material submitted by users through or in association with the Site Offerings including, without limitation, the Registration Data, shall be subject to the Privacy Policy.  For a copy of the Privacy Policy, please Click Here.


23. Dispute Resolution Provisions. The Agreement shall be treated as though it were executed and performed in New York, NY and shall be governed by and construed in accordance with the laws of the State of New York (without regard to conflict of law principles).  The parties hereby agree to arbitrate all claims that may arise under the Agreement.  Without limiting the foregoing, should a dispute arise between the parties (including the Covered Parties) including, without limitation, any matter concerning the Site Offerings, the terms and conditions of the Agreement or the breach of same by any party hereto, (a) the parties agree to submit their dispute for resolution by arbitration before the American Arbitration Association (“AAA”) in New York, NY, in accordance with the then current Commercial Arbitration rules of the AAA, and (b) you agree to first commence a formal dispute proceeding by completing and submitting an Initial Dispute Notice which can be found here.  We may choose to provide you with a final written settlement offer after receiving your Initial Dispute Notice (“Final Settlement Offer”).  If we provide you with a Final Settlement Offer and you do not accept it, or we cannot otherwise satisfactorily resolve your dispute and you wish to proceed, you must submit your dispute for resolution by arbitration before the AAA, in your county of residence, by filing a separate Demand for Arbitration, which is available here.  For claims of Ten Thousand Dollars ($10,000.00) or less, you can choose whether the arbitration proceeds in person, by telephone or based only on submissions. If the arbitrator awards you relief that is greater than our Final Settlement Offer, then we will pay all filing, administration and arbitrator fees associated with the arbitration and, if you retained an attorney to represent you in connection with the arbitration, we will reimburse any reasonable attorneys' fees that your attorney accrued for investigating, preparing and pursuing the claim in arbitration. Any award rendered shall be final and conclusive to the parties and a judgment thereon may be entered in any court of competent jurisdiction. Although we may have a right to an award of attorneys' fees and expenses if we prevail in arbitration, we will not seek such an award from you unless the arbitrator determines that your claim was frivolous.
To the extent permitted by law, you agree that you will not bring, join or participate in any class action lawsuit as to any claim, dispute or controversy that you may have against the Covered Parties and/or their respective employees, officers, directors, members, representatives and/or assigns. You agree to the entry of injunctive relief to stop such a lawsuit or to remove you as a participant in the suit. You agree to pay the attorney's fees and court costs that any Covered Party incurs in seeking such relief. This provision preventing you from bringing, joining or participating in class action lawsuits: (i) does not constitute a waiver of any of your rights or remedies to pursue a claim individually and not as a class action in binding arbitration as provided above; and (ii) is an independent agreement. You may opt-out of these dispute resolution provisions by providing written notice of your decision within thirty (30) days of the date that you first access the Site.    


24.  California User Consumer Rights.  In accordance with Cal. Civ. Code Sec. 1789.3, California State resident Users may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, Ste. 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to [email protected]. 

25.  California Proposition 65 Warnings.  Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings to be provided to California consumers when they might be exposed to chemicals identified by California state government as causing cancer or reproductive toxicity. The warnings are intended to help California State consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (“OEHHA”) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings. We are providing the following warning for products linked to this page:

WARNING:
Bisphenol A (BPA): LifeMD™ Product and Prescription Medication containers may have linings containing bisphenol A (BPA), a chemical known to the State of California to cause harm to the female reproductive system. Jar lids and bottle caps may also contain BPA.  You can be exposed to BPA when you ingest LifeMD™ Products and/or Prescription Medications packaged in these containers.  For more information go to: www.P65Warnings.ca.gov/BPA.


Additional Information about Proposition 65


For background on the new Proposition 65 warnings, see https://www.p65warnings.ca.gov/new-proposition-65-warnings.

Proposition 65 and its regulations are posted at https://oehha.ca.gov/proposition-65/law/proposition-65-law-and-regulations.

26. Miscellaneous. To the extent that anything in or associated with the Site Offerings is in conflict or inconsistent with the Agreement, the Agreement shall take precedence.  LifeMD’s™ failure to enforce any provision of the Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.  The parties do not intend that any agency or partnership relationship be created through operation of the Agreement.  Should any part of the Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect.  LifeMD™ may assign its rights and obligations under the Agreement, in whole or in part, to any party at any time without notice to you. The Agreement may not, however, be assigned by you, and you may not delegate your duties under it.  Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.  

27.  Contact Us.  If you have any questions about the Agreement, Site Offerings or the practices of LifeMD™, you may utilize the contact method applicable to the subject matter of your inquiry, as set forth on the “Contact Us” page of the Site, or you can e-mail us at: [email protected]; call us at: (800) 852-1575; or send us U.S. mail to: LifeMD, Inc., 236 Fifth Avenue, Suite 400, New York, NY 10001.  

Privacy Policy

Thank you for visiting the LifeMD™ website located at lifemd.com (the “Site”).  The Site is an Internet property of LifeMD, Inc. (collectively, “LifeMD™” “we,” “our” or “us”).  This LifeMD™ Privacy Policy (“Privacy Policy”) covers our treatment of personal information and other information that we collect when end-users (“user,” “you” or “your”): (a) access or use the Site; (b) access and/or download any of the: (i) blog posts, text, audio, video, photographs, graphics, artwork, testimonials and/or other content featured on the Site(collectively, “Informational Content”); and/or (ii) links to third party websites, products and/or services (“Third-Party Links,” and together with the Informational Content, the “Content”); (c) access links to LifeMD’s™ social media pages/accounts (collectively, “Social Media Pages”) on third-party social media websites, such as Facebook®, Instagram®, Twitter® and YouTube® (“Social Media Websites”); (d) access certain product review sections, message boards, comments sections, customer ratings and other interactive features of the Site (collectively, “Interactive Services”); (e) register to receive the LifeMD™ e-mail newsletter (“Newsletter”); (f) purchase any of the non-prescription health and wellness items made available by and through the Site (collectively, the “LifeMD™ Products”) as provided by LifeMD™; (g) purchase diagnostic tests and other medical services via the Site (“Medical Purchases”), as same are provided by third-party licensed medical doctors or other healthcare professionals (“Healthcare Providers”) who provide telemedicine-related services in connection with the Site (“Telemedicine Services”); (h) purchase prescription medications via the Site (“Prescription Medications”), as same are prescribed by certain third-party Healthcare Providers who provide Telemedicine Services in connection with the Site; (i) register, for a fee, to receive ongoing general practitioner medical services, as same are provided by third-party Healthcare Providers who provide Telemedicine Services in connection with the Site (“Medical Services,” and together with the LifeMD™ Products, Medical Purchases and Prescription Medications, the “Products and Services”); and/or (j) utilize the various contact forms and/or contact information made available on the Site as a means to contact directly, or request to be contacted by, LifeMD™ (collectively, the “Contact Services,” and together with the Site, Content, Social Media Pages, LifeMD™ Products, Newsletter, Medical Purchases, Medical Services, Prescription Medications and Telemedicine Services, the “Site Offerings”).  Please note, if you are a resident of a European Union Member State, you are not permitted to use the Site and/or Site Offerings.

Users with disabilities who wish to access this Privacy Policy in an alternative format can contact us by e-mailing us at: [email protected]; by calling us at: (800) 852-1575 or by sending us U.S. Mail to: LifeMD, Inc., 236 Fifth Avenue, Suite 400, New York, NY 10001.  

Capitalized terms not defined herein shall have the meanings set forth in the LifeMD™ Website Terms and Conditions (“Terms and Conditions”).  IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY IN THEIR ENTIRETY, YOU MAY NOT ACCESS OR OTHERWISE USE THE SITE OFFERINGS.

Instagram® and Facebook® are registered trademarks of Facebook, Inc. (“Facebook”).  Twitter® is a registered trademark of Twitter, Inc. (“Twitter”).  YouTube® is a registered trademark of Google, Inc.  (“Google”).  Please be advised that LifeMD™ is not in any way affiliated with Facebook, Google, or Twitter, nor are the Site Offerings endorsed, administered, or sponsored by any of the aforementioned entities.

Your California Privacy Rights

Shine the Light.  If you are a resident of the State of California and would like to learn how your “personal information” (as defined in the Shine the Light Law, Cal. Civ. Code § 1798.83) is shared with third parties, what categories of personal information we have shared with third parties in the preceding year, as well as the names and addresses of those third parties, please e-mail us at: [email protected]; call us at: (800) 852-1575 or send us U.S. Mail to: LifeMD, Inc. 236 Fifth Avenue, Suite 400, New York, NY 10001.

Further, if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third party for marketing purposes, please e-mail us at: [email protected]; call us at: (800) 852-1575 or send us U.S. Mail to: LifeMD, Inc., 236 Fifth Avenue, Suite 400, New York, NY 10001.  Please be advised that where California State residents opt-out from permitting their personal information to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law.

California Consumer Privacy Act of 2018 (“CCPA”).  In addition to the foregoing, if you are a resident of the State of California certain other privacy-related rights may apply to you in accordance with the CCPA, including the right to opt-out of our sale of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information.  Please see our “Privacy Provisions for California Residents” below for a more complete description of your rights under the CCPA as a California State resident.

HIPAA/Protected Health Information

When you set up an account with LifeMD™, you are creating a direct customer relationship with LifeMD™ that enables you to access and/or utilize the various functions of the Site Offerings as a user. As part of that relationship, you may provide certain personal information to LifeMD™ that we do not consider to be “protected health information” or “medical information,” such as your name, email address, mailing/billing address and telephone number.

However, where you request Medical Services and/or Prescription Medications or otherwise request certain LifeMD™ Products and/or Medical Products, you may also be asked to provide certain health or medical information that may be protected under applicable laws, rules, and regulations, such the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments (collectively, “HIPAA”). LifeMD™ is not considered a “covered entity” under HIPAA in certain scenarios where you utilize the services of third-party Healthcare Providers or pharmacies; provided, however, that, in all instances, the Healthcare Providers and pharmacies are typically “covered entities” under HIPAA and, in connection with third-party Healthcare Providers and/or pharmacies, LifeMD™ may, in some cases, be a “business associate” of the Healthcare Providers and/or pharmacies. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to all of your transactions or communications with LifeMD™.  To the extent LifeMD™ is deemed a “business associate” however, LifeMD™ may be subject to certain provisions of HIPAA with respect to “protected health information (“PHI”),” as defined under HIPAA, that you provide to the Healthcare Providers. In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”) will be used and disclosed only in accordance with such applicable laws. Please note, however, that any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy.  Protected Information does not include information that has been de-identified in accordance with applicable laws.

The Healthcare Providers may have adopted separate Notices of Privacy Practices that describe how they use and disclose Protected Information. By accessing or using any part of the Site Offerings, you acknowledge and agree that you have read all such applicable Notices of Privacy Practices.

Your Nevada Privacy Rights
If you are a resident of the State of Nevada and would like to opt-out from the sale of your personal information to any third-party data broker, please e-mail us at: [email protected]; call us at: (800) 852-1575 or send us U.S. Mail to: LifeMD, Inc., 236 Fifth Avenue, Suite 400, New York, NY 10001.

Privacy Policy Quick Links

Below are links to key sections of our Privacy Policy:



Personal Information Collected
Please see our Privacy Provisions for California Residents below for additional details regarding the categories of personal information collected.  
For the purposes of this Privacy Policy, “personal information” shall mean individually identifiable information from or about an individual.  We collect personal information when you access certain of the Site Offerings and complete the required information request Form(s) and/or otherwise provide such information to us.  The information that you must supply on the Form(s) may include, without limitation: (a) your full name; (b) your mailing/billing address; (c) your e-mail address; (d) your telephone number; (e) your gender; (f) your credit card information (where purchasing Products and Services); (g) answers to questions regarding your health and well-being, as asked via medical intake forms; and/or (h) any other information requested by us on the applicable registration Form(s). 
For purposes of this Privacy Policy, items (f) and (g) in the preceding paragraph, as well as any Protected Information, will be considered “Sensitive Information.”

Use and Sharing of Personal Information

Please see our Privacy Provisions for California Residents below for details regarding our use and sharing of personal information.  

LifeMD™ will never share, sell, rent, exchange, or barter your personal information to or with any third-party for financial gain or marketing purposes.  Please be advised, however, that where you submit a request for Medical Services, Medical Products and/or Prescription Medication, we may share your personal information (including Sensitive Information and Protected Information) with third-party Healthcare Providers to enable them to evaluate your suitability for the applicable Medical Services, Medical Products and/or Prescription Medication.

By making your personal information available to LifeMD™, you grant LifeMD™ the right, subject to applicable law, to use that personal information to contact you by telephone and email regarding your use of the Site Offerings (including in connection with any purchase of Products and Services).  If you wish to stop receiving future communications from us, please follow the instructions at the end of each such marketing message or see the “Opt-Out/Unsubscribe” section below. 

Please be advised further that, by making your personal information available to LifeMD™, you also grant LifeMD™ the right to verify your identification via third party verification service providers (such as Woolly Labs, Inc. d/b/a Vouched).  You acknowledge and agree that LifeMD™ may share your personal information with such third-party verification service providers for such purposes.

We may also use your personal information to send you promotional messages regarding various LifeMD™ products (as well as products and/or services offered by other LifeMD owned Internet properties such as Shapiro MD™, Rex MD™, NAVA MD™, and Cleared™) and/or services, as well as third-party products and/or services that we think may be of interest to you. If you wish to stop receiving future communications from us, please follow the instructions at the end of each such marketing message or use any of the other options available in the “Opt-Out/Unsubscribe” section below. 

Where you submit personal information, we use the personal information that you make available to facilitate the delivery of the applicable Site Offerings to you, including the Products and Services and to respond to any inquiries made by you.  You also agree that we may contact you at any time with updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of the Site Offerings, and to keep you informed of our other products and services.   

We may also employ other companies and individuals to perform certain functions on our behalf.  Examples include processing credit card and other payment transactions, sending direct and electronic mail, removing duplicate information from user lists, analyzing data, and providing marketing analysis.  The agents performing these limited functions on our behalf shall have access to our users’ personal information (including Sensitive Information, where applicable) as needed to perform these functions for us, but we do not permit them to use user personal information for other purposes.

We will use your personal information for customer service, to provide you with information that you may request, to customize your experience with the Site Offerings and/or to contact you for market research purposes.  We may also use your personal information for internal business purposes, such as analyzing and managing our service offerings including, without limitation, the Site Offerings and combine the information we have gathered about you with information from other sources.   

By submitting your personal information by and through the Site Offerings, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations.  As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing in accordance with the Rule and applicable state do-not-call regulations.

Where you provide “prior express consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive, from LifeMD™, telephone calls, including artificial voice calls, pre-recorded messages and/or calls (including text alerts via SMS text messages delivered via automated technology, to the telephone number(s) that you provided.  Please note that you are not required to provide this consent in order to obtain access to the Site Offerings, and your consent simply allows LifeMD™ to contact you via these means.  Please be advised that by agreeing to this Privacy Policy, you are obligated to immediately inform us if and when the telephone number that you have previously provided to us changes. Without limiting the foregoing, if you: (a) have your telephone number reassigned to another person or entity; (b) give up your telephone number so that it is no longer used by you; (c) port your telephone number to a landline or vice versa; or (d) otherwise stop using that telephone number for any reason (collectively “Phone Number Change”), you agree that you shall promptly notify LifeMD™ of the Phone Number Change via e-mail at: [email protected], or by using one of the methods set forth in the “Contact Us” section below.

We reserve the right to release current or past personal information (including Sensitive Information and Protected Information): (i) in the event that we believe that the Site Offerings are being or have been used in violation of the Terms and Conditions or to commit unlawful acts; (ii) if the information is subpoenaed; provided, however, that, where permitted by applicable law, we shall provide you with e-mail notice, and opportunity to challenge the subpoena, prior to disclosure of any personal information pursuant to a subpoena; (iii) if we are sold, merge with a third-party or are acquired by a third-party (collectively, “M&A Transactions”) (including where we share your personal information, including Sensitive Information and Protected Information, in connection with the due diligence process associated with a potential M&A Transaction); or (iv) if we are the subject of bankruptcy proceedings; provided, however, that if LifeMD™ is involved in a bankruptcy proceeding, merger, acquisition or sale of all or a portion of its assets, you will be notified via e-mail and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information. 

You hereby consent to the disclosure of any record or communication to any third-party when we, in our sole discretion, determine the disclosure to be required by applicable law, including sharing your e-mail address with third parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended from time to time, and other e-mail marketing laws.  Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission. 

Credit and/or Debit Card Transactions

LifeMD™ utilizes third-party service providers to provide credit and debit card payment processing services.  If you choose to purchase Products and Services, the credit or debit card information provided will be shared with our contracted third-party payment processing service provider(s).  LifeMD™ requires that its third-party payment processing service provider(s) has/have in place privacy policies and practices consistent with this Privacy Policy; provided, however, that we cannot guarantee the privacy practices of our third-party payment processing service provider(s).

Non-Personal Information Collection and Use
Please see our Privacy Provisions for California Residents below for more details regarding the categories and types of non-personal information collected.

Computer IP Addresses/Browser Type
We may collect certain non-personally identifiable information about you and your desktop computer when you visit many of the pages of the Site.  This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider (e.g., Verizon, AT&T).  We use the non-personally identifiable information that we collect to improve the design and content of the Site Offerings and to enable us to personalize your Internet experience.  We also may use this information in the aggregate to analyze usage of the Site Offerings.  

Cookies
When a user visits the Site and/or interacts with one of our commercial e-mail messages, we send one (1) or more cookies and/or gif files (collectively, “Cookies”) to assign an anonymous, unique identifier to the applicable user’s computer and/or mobile device, as applicable.  A Cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you.  Cookies have many benefits to enhance your experience on the Site, as applicable.  To find out more about Cookies, please visit www.cookiecentral.com.  We use Cookies to improve the quality of the Site Offerings, including for storing user preferences and tracking Site usage (such as pages opened and length of stay at the Site, as applicable).

Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a Cookie is being sent. To disable and reject certain Cookies, follow the instructions associated with your Internet browser.  Even in the case where a user rejects a Cookie, he or she may still use the Site Offerings; provided, however, that certain functions of the Site Offerings may be impaired or rendered inoperable if the use of Cookies is disabled.  We reserve the right to retain Cookie data indefinitely.

Behavioral Tracking
LifeMD™ and its third-party partners, such as Google®, use Cookies, pixels, and other tracking technology (collectively, “Tracking Technology”) to analyze trends, administer the Site, track users’ movements around the Site and to gather demographic information about our user base as a whole.  In addition, we partner with third parties such as Google® to use Tracking Technology in connection with the display of advertising on our Site, and to manage the serving of our advertising to you on other websites when you exit the Site. Our third-party partners may use Tracking Technology to gather information about your activities on the Site and other websites in order to provide you with certain LifeMD™ advertising based upon your browsing activities and interests. To the greatest extent permissible under applicable law, we are not responsible for the tracking practices of third parties in connection with the Site.

Users can opt-out of certain Google®-related tracking technology and customize the Google® Display Network ads that they receive, by visiting the Google® Ads Settings at: http://www.google.com/settings/ads.  Google® also recommends installing the Google® Analytics Opt-out Browser Add-on for your web browser, which is available here: https://tools.google.com/dlpage/gaoptout. 

In addition, users may be able to disable some, but not all, of this tracking activity by utilizing the “Do Not Track” setting or similar options within most major Internet browsers.  Further, users may be able to opt-out of this form of tracking utilizing the options made available by the Network Advertising Initiative, Facebook or Digital Advertising Alliance.  Please note that opting out of this tracking activity does not opt you out of being served advertising. Even where you opt out of this tracking activity, you will continue to receive generic ads.

Cross Device Tracking
LifeMD™ tracks users’ use of the Site Offerings across various devices, including your personal computer and mobile device, in order to optimize and personalize your Site Offerings experience.  LifeMD™ may collect certain of your personal information across various devices.  Please be advised that where you opt-out of having your use of the Site Offerings tracked across devices, you may need to upload certain information multiple times and/or input your log-in information multiple times.

Aggregate Data
LifeMD™ reserves the right to transfer and/or sell aggregate or group data about users of the Site Offerings for lawful purposes.  Aggregate or group data is data that describes the demographics, usage, and other characteristics of users as a group, without disclosing personally identifiable information.
Interactive Services, Social Media Websites and Widgets

If you engage in any interaction with LifeMD™, other users or any third-party via the Interactive Services and/or by and through any Social Media Pages, you should be aware that: (a) the personal information that you submit by and through such Interactive Services and/or Social Media Pages can be read, collected and/or used by other users of these websites/services (depending on your privacy settings associated with your accounts with the applicable Social Media Websites), and could be used to send you unsolicited messages or otherwise to contact you without your consent or desire; and (b) where LifeMD™ responds to any interaction on such Social Media Pages, your account name/handle may be viewable by any and all members/users of LifeMD’s™  social media accounts.  We are not responsible for the personal information that you choose to submit via Interactive Services and/or any Social Media Websites. 

In addition, the Site contains Social Media Website widgets and buttons (“Widgets”), such as the Facebook® and Twitter® share buttons.  These Widgets may collect your IP address, as well as which page you are visiting on our Site, and may set a Cookie on your browser to enable the Widget to function properly.  The Widgets are owned and operated by the applicable Social Media Websites. The Social Media Websites operate independently from LifeMD™, and we are not responsible for such Social Media Websites’ interfaces or privacy or security practices. 

Your interactions with the Social Media Pages and Widgets are governed by the privacy policies of the applicable Social Media Websites.  We encourage you to review the privacy policies and settings of the Social Media Pages with which you interact to help you understand those Social Media Websites’ respective privacy practices.  If you have questions about the security and privacy settings of any Social Media Pages and/or Widgets that you use, please refer to the applicable Social Media Website’s privacy notices or policies.

Third-Party Websites

This Site may contain links to third-party owned and/or operated websites including, without limitation, Social Media Websites, as well as the websites of third parties, such as Healthcare Providers.  LifeMD™ is not responsible for the privacy practices or the content of such websites.  In some cases, you may be able to make a purchase through one of these third-party websites.  In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such website.  These third-party websites have separate privacy and data collection practices and LifeMD™ has no responsibility or liability relating to them.

Security of Your Personal Information 

We endeavor to safeguard and protect our users’ personal information.  When users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline).  Where our registration/application process prompts users to enter Sensitive Information (such as Protected Information, driver’s license/ID card number, health insurance information, data collected from an automated license plate recognition system, Social Security Number, and credit card information), and when we store and transmit such Sensitive Information, that information is encrypted with industry standard encryption technology.

Access to your personal information is strictly limited, and we take reasonable security measures to ensure that your personal information is not accessible to the public.  All of our users’ personal information is restricted in our offices, as well as the offices of our third-party service providers.  Only employees or third-party agents who need user personal information to perform a specific job are granted access to user personal information.  Our employees are dedicated to ensuring the security and privacy of all users’ personal information.  Employees not adhering to our firm policies are subject to disciplinary action.  The servers that we store user personal information on are kept in a secure physical environment.  We also have security measures in place to protect the loss, misuse, and alteration of personal information under our control. 

Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet or via wireless networks can be guaranteed to be 100% secure.  Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law.  For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure.  Any transmission of data at or through the Site, other Site Offerings or otherwise via the Internet or wireless networks, is done at your own risk.

In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information.  You will be notified via e-mail in the event of such a breach.  Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.

Children’s Privacy

Please see our Privacy Provisions for California Residents belowfor more details regarding the personal information of minors.

Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information at the Site. LifeMD™ does not knowingly solicit or collect information from visitors under eighteen (18) years of age.

Opt-Out/Unsubscribe

Please see our Privacy Provisions for California Residents below for instructions on how California Residents can opt-out of the sale of their personal information to third parties.

To opt-out of receiving e-mail and other forms of communication from us, you can: (a) follow the instructions included in the applicable e-mail message or other communication; or (b) e-mail us at: [email protected].

Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your request for Site Offerings, as well as to respond to any inquiry or request made by you.  To opt-out of receiving Site Offerings-related and/or inquiry response-related messages from LifeMD™, you must cease requesting and/or utilizing the Site Offerings and/or cease submitting inquiries to LifeMD™, as applicable.

Deleting, Modifying and Updating Your Information

Please see our Privacy Provisions for California Residents below for instructions on how California Residents can access and/or delete personal information that we have collected.

At your request, we will: (a) inform you of what personal information we have on file for you; (b) amend the personal information that we have on file for you; and/or (c) remove personal information that you have provided to us, or that we have otherwise collected.  You may do so by e-mailing us at: [email protected].  We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and, to the extent permitted by applicable law, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

Please be advised that deleting your personal information may terminate your access to certain of the Site Offerings.  If you wish to continue using the full complement of Site Offerings, you may not be able to delete all of the personal information that we have on file for you.

Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Transfer of Personal Information Internationally

If you are visiting the Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting the Site and/or otherwise communicating electronically with us, you consent to such transfers.  Even if your jurisdiction does not have the same privacy laws as the jurisdiction where our servers are located, we will treat your information as subject to the protections described in this Privacy Policy.

Changes to this Privacy Policy

LifeMD™ reserves the right to change or update this Privacy Policy at any time by posting a notice on the Site that we are changing our Privacy Policy.  If the manner in which we use personal information changes, LifeMD™ will notify users by: (a) sending the modified policy to our users via e-mail; and/or (b) by any other reasonable means acceptable under applicable state and federal law.  You will have a choice as to whether or not we use your information in this different manner and we will only use your information in this different manner where you opt-in to such use.  

Contact Us

If you have any questions about this Privacy Policy or our privacy practices in general, you may e-mail us as at: [email protected]; call us at: (800) 852-1575; or send us U.S. Mail to: LifeMD, Inc., 236 Fifth Avenue, Suite 400, New York, NY 10001.

 

Privacy Provisions for California Residents


These Privacy Provisions for California Residents (“Privacy Provisions”) supplement, and do not limit in any way, the Privacy Policy set forth above.  These Privacy Provisions apply solely to residents of the State of California (“CA Users”).  We adopt these Privacy Provisions in compliance with the California Consumer Privacy Act of 2018 (“CCPA”).  Any terms defined in the CCPA have the same meaning when used in these Privacy Provisions.  CA Users with disabilities who wish to access these Privacy Provisions in an alternative format can contact us by emailing us at: [email protected]; calling us at: (800) 852-1575; or sending us U.S. Mail to: LifeMD, Inc., 236 Fifth Avenue, Suite 400, New York, NY 10001.

Categories of Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular CA User or device (“personal information”). In particular, we have collected the following categories of personal information from CA Users within the last twelve (12) months:


Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, telephone number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, postal address, telephone number, passport number, driver's license or State identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

YES

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

YES

F. Internet or other similar network activity.

Browsing history, search history, information on a CA User's interaction with a website, application, or advertisement.

YES

Personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated CA User information.
  • Information excluded from the CCPA’s scope, such as:
    • health or medical information covered by HIPAA and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources (with the specific categories of personal information indicated in parenthesis):

  • Directly from our CA Users. For example, from online registration forms that our CA Users submit to us in connection with the products and/or services that we offer by and through the Site. (Categories A, B, C, D and E)
  • Indirectly from our CA Users. For example, through information we collect from our CA Users in the course of providing our products and/or services to them. (Categories A, B, C, D, E and F)
  • Directly and indirectly from activity on the Site. This includes the type of browser that the CA User uses (e.g., Safari, Chrome, Internet Explorer), CA User IP address, the type of operating system used by the CA User (e.g., Windows or iOS) and the domain name of the CA User’s Internet Service Provider.  In addition, we obtain certain Site usage details and analytics as same are collected automatically by us and our third-party partners. (Category F)
  • When our CA Users interact with us on our social media accounts, including commenting on and/or liking our posts. (Categories A, B, C, D, E and F)
  • From third parties that interact with us in connection with the products and/or services that we offer to our CA Users. For example, third party entities that assist us in sending direct and electronic mail, removing duplicate information from CA User lists, analyzing data, and providing marketing analysis. (Categories A, B, C, D, E and F)

Use of Personal Information

Subject to your right to limit our ability to use the sensitive personal information that we collect from you, we may use or disclose the personal information that we collect (including: (a) name; (b) mailing/billing address; (c) e-mail address; (d) telephone number; (e) your gender; (f) credit card information (where purchasing Products and Services); and (g) answers to health and well-being related questions, as asked via the medical intake form) for one or more of the following business purposes (with the specific categories of personal information indicated in parenthesis):

  • To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information in connection with your request for products and/or services, we will use that information to process your request. (Categories A, B, C, D, E and F)
  • To provide you with information, products, or services that you request from us. (Categories A, B, C, D, E and F)
  • To create, maintain, customize, and secure your account with us. (Categories A, B, C, D, E and F)
  • To provide you with e-mail, direct mail and telemarketing messages concerning certain LifeMD, Inc. products and/or services, as well as third-party products and/or services, that we believe may be of interest to you. (Categories A, B, C, D, E and F)
  • To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. (Categories A, B, C, D, E and F)
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including the Site’s Terms and Conditions. (Categories A, B, C, D, E and F)
  • To improve the Site and better present its contents to you. (Categories A, B, C, D, E and F)
  • For customer service purposes and to respond to inquiries from you. (Categories A, B, C, D, E and F)
  • For testing, research, analysis, and product development. (Categories A, B, C, D, E and F)
  • As necessary or appropriate to protect our rights, property, or safety, and that of our customers or others. (Categories A, B, C, D, E and F)
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. (Categories A, B, C, D, E and F)
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA. (Categories A, B, C, D, E and F)
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. (Categories A, B, C, D, E and F)

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you with notice.

Sharing Personal Information

Subject to your right to opt-out of such sharing/sale, we may share your personal information (including: (a) name; (b) mailing/billing address; (c) e-mail address; (d) telephone number; (e) your gender; (f) credit card information (where purchasing Products and Services); and (g) answers to health and well-being related questions, as asked via the medical intake form) for the business purposes set forth above.

When we disclose personal information to a third-party service provider or other entity, we enter into a contractual relationship that describes the purpose for which such third party may use the personal information and requires that third party to both keep the personal information confidential and not use it for any purpose other than the performance of its services under the applicable contract.  Please note, we do not collect information from CA Users that we actually know are less than eighteen (18) years of age and we do not share or sell the personal information of CA Users that we actually know are less than eighteen (18) years of age.  Without limiting the foregoing, we have not shared or sold the personal information of CA Users that we actually know are less than sixteen (16) years of age in the preceding twelve (12) months.

In the preceding twelve (12) months, we have disclosed the following categories of personal information (including: (a) name; (b) mailing/billing address; (c) e-mail address; (e) telephone number; (f) your gender; (g) credit card information (where purchasing Products and Services); and (h) answers to health and well-being related questions, as asked via the medical intake form) for a business purpose :

Category A       Identifiers.
Category B       California Customer Records personal information categories.
Category C       Protected classification characteristics under California or federal law.
Category D       Commercial information.
Category E       Biometric information.
Category F        Internet or other similar network activity.

We disclose your personal information (including: (a) name; (b) mailing/billing address; (c) e-mail address; (d) telephone number; (e) your gender; (f) credit card information (where purchasing Products and Services); and (g) answers to health and well-being related questions, as asked via the medical intake form) for a business purpose to the following categories of third parties (with the specific categories of personal information indicated in parenthesis):

  • Our affiliates. (Categories A, B, C, D, E and F)
  • Service providers. (Categories A, B, C, D, E and F)
  • Third parties (including Healthcare Providers) to whom you authorize us to disclose your personal information in connection with the products and/or services that we provide to you. (Categories A, B, C, D, E and F)

In the preceding twelve (12) months, we have not sold personal information to third parties.

Retention of Personal Information

LifeMD may retain the categories of personal information set forth below for the period that is the greater of: (a) as long as LifeMD believes necessary; (b) as long as necessary to comply with LifeMD’s legal obligations, resolve disputes and/or enforce its agreements; and/or (c) as long as needed to provide CA Users with the products and/or services requested by such CA Users on the Site:

Category A       Identifiers.
Category B       California Customer Records personal information categories.
Category C       Protected classification characteristics under California or federal law.
Category D       Commercial information.
Category E       Biometric information.
Category F        Internet or other similar network activity.

LifeMD may dispose of or delete any such information at any time, except as required by law, or as otherwise restricted by the terms and conditions set forth in any other agreement or document that is binding upon LifeMD.

Your Rights and Choices

The CCPA provides CA Users (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Opt-Out from the Sale of Your Personal Information

You have the right to opt-out of our sale of your personal information to third parties.  To exercise your right to opt-out of our sale of your personal information to third parties, please submit a verifiable CA User request to us by either:

We endeavor to act on all opt-out requests as soon as practicable, but in all cases within fifteen (15) business days of the receipt of your request.

Opt-Out from the Sharing of Your Personal Information

You have the right to opt-out of our sharing your personal information with third parties.  To exercise your right to opt-out of our sharing your personal information with third parties, please submit a verifiable CA User request to us by either:

We endeavor to act on all opt-out requests as soon as practicable, but in all cases within fifteen (15) business days of the receipt of your request.

Opt-Out from the Use and/or Sharing of Your Sensitive Personal Information

You have the right to limit our use of your sensitive personal information, including any sensitive information from Category B (California Customer Records personal information), Category C (Protected classification characteristics under California or federal law) and/or Category E (Biometric information), to those uses which: (i) are necessary to perform the services or provide the goods requested by you; (ii) help us to ensure security and integrity of your personal information to the extent the use of your sensitive personal information is reasonably necessary and proportionate for these purposes; (iii) are short-term, transient uses including, but not limited to, non-personalized advertising shown as part of your then-current interaction with the Site, provided that your personal information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the then-current interaction with the Site; (iv) involve performing services on behalf of LifeMD™, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of LifeMD™; and (v) include activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by, LifeMD™, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by, LifeMD™.

You also have the right opt-out of our sharing your sensitive personal information with third parties, including any sensitive information from Category B (California Customer Records personal information), Category C (Protected classification characteristics under California or federal law) and/or Category E (Biometric information). 

To exercise your right to limit our use of your sensitive personal information and/or opt-out of our sharing your sensitive personal information with third parties, please submit a verifiable CA User request to us by either:

We endeavor to act on all such requests as soon as practicable, but in all cases within fifteen (15) business days of the receipt of your request.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable CA User request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we have shared that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable CA User request, we will delete (and direct our service providers to delete) your personal information from our (their) records, unless an exception applies; provided, however, that in some cases, strictly for regulatory compliance purposes and to better evidence/honor opt-out/unsubscribe requests (and for no other purposes), we may retain certain items of your personal information on a de-identified and aggregated basis in such a manner that the data no longer identifies you. 

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our obligations in connection with our contract/relationship with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech rights, ensure the right of another CA User to exercise her/his free speech rights or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, but only if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with CA User expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability and Deletion Rights

To exercise your access, data portability and/or deletion rights described above, please submit a verifiable CA User request to us by either:

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable CA User request related to your personal information.

You may only make a verifiable CA User request for access or data portability twice within a 12-month period. The verifiable CA User request must:

  • Provide sufficient information that allows us to reasonably verify that you are: (1) the person about whom we collected personal information; or (2) an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.  Making a verifiable CA User request does not require that you create an account with us.  We will only use personal information provided in a verifiable CA User request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to all verifiable CA User requests within forty-five (45) days of the receipt thereof.  If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing.  We will deliver our written response by mail or electronically, at your option.  Any disclosures that we provide will only cover the twelve (12) month period preceding the receipt of your verifiable request.  The response that we provide will also explain the reasons that we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable CA User request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services;
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • Provide you a different level or quality of goods or services; and/or
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to these Privacy Provisions

We reserve the right to amend these Privacy Provisions in our discretion and at any time. When we make changes to these Privacy Provisions, we will notify you by email or through a notice on the Site’s homepage.

Contact Information

If you have any questions or comments about these Privacy Provisions, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us by either:

Informed Consent for Telehealth Services

LifeMD, Inc. (“LifeMD”) provides a secure platform for working with health providers of the following affiliated medical P.C.s and P.A.s:  LifeMD Southern Patient Medical Care, P.C.; LifeMD Atlantic Patient Medical Care, P.C.; LifeMD Kansas Patient Medical Care, P.A., LifeMD Midwest Patient Medical Care, P.C.; LifeMD New England Patient Medical Care, P.A.; LifeMD Puerto Rico Patient Medical Care, P.C.; LifeMD South Central Patient Medical Care, P.A.; New York Patient Medical Care, P.C.; and Puopolo M.D., P.C. d/b/a LifeMD Western Patient Medical Care P.C. (“LifeMD Affiliated PCs”) in the delivery of healthcare services using electronic communications, information technology, and/or remote means of communication (“Telehealth”). The purpose of this form is to obtain your consent to participate in a Telehealth visit with one of LifeMD Affiliated PCs’ health providers via LifeMD’s Telehealth platform.

By affirmatively clicking the box saying that “I agree to the . . . consent to Telehealth,” you understand and agree that:

  1. Nature of the Telehealth Visit. During the Telehealth visit:
    1. Details of your health information, including but not limited to any and all reports and/or records concerning your medical history, condition, diagnosis, testing, prognosis, treatment, billing information and identity of your health providers (“User Data”), will be discussed with your health provider through the use of interactive video, audio, and telecommunications technology.
    2. Video, audio, and/or digital photographs may be recorded during the Telehealth visit.
    3. Your User Data will continue to be shared via this connection until either you or your health provider terminates this connection.
    4. Non-medical technical personnel may be present during the Telehealth visit to aid with the video transmission. You will be informed of their presence and you may request that non-medical personnel leave the Telehealth visit at any time.
    5. You understand that: (a) the delivery of healthcare services via Telehealth is an evolving field; (b) the Telehealth visit may include technology (and uses thereof) that are not specifically described in this informed consent; and (c) by agreeing, you consent to the uses of those additional technologies.
  2. Limits of Telehealth. A health provider will use Telehealth to deliver healthcare services to you. Telehealth may not be as complete as face-to-face treatment and is not intended to replace a full medical face-to-face evaluation by a health provider. You may benefit from Telehealth services; however, results cannot be guaranteed or assured.
  3. Telehealth as Appropriate for the Circumstances. It is the health provider’s role to determine whether or not the use of Telehealth and its enabling technologies, capabilities, and limitations is appropriate for the healthcare services you are seeking.
  4. Routine Electronic Messages. Health providers will typically respond to routine electronic messages within 24 hours.  Patient’s electronic communications through LifeMD’s encrypted platform are securely directed only to the health provider.
  5. Medical Information and Records. All existing laws regarding the confidentiality of your User Data apply to this Telehealth visit. Dissemination of any patient-identifiable images or information from this Telehealth interaction to other entities shall not occur without your consent, unless authorized by law.
  6. Right to Care. You are under no obligation to use Telehealth and may withdraw at any time. You have the right to access your User Data and copies of your User Data in accordance with federal and state law.
  7. Risks. There are potential risks to using Telehealth technology, including interruptions, unauthorized access, confidentiality, and technical difficulties. You or your health provider can discontinue the Telehealth visit if it is felt that the videoconferencing connections are not adequate for the situation. Health providers will attempt to trouble shoot and re-establish Telehealth connection. If unable to re-establish Telehealth connection, or in an emergency, your health provider will attempt to reach you by calling the phone number you have provided. Risks include, but are not limited to, the following:
    1. Information transmitted to your health provider via Telehealth may not in every case be sufficient to allow for appropriate medical decision-making by the health provider.
    2. The inability of your health provider to conduct certain tests or assess vital signs in-person may, in some cases, prevent the health provider from making accurate diagnoses, providing appropriate treatments, or identifying the need for emergency medical care or treatment.
    3. Your health provider may not be able to provide all of the necessary medical treatment for your particular condition via the Telehealth visit, in which case you should rely on alternative and/or specialized medical care.
    4. Delays in medical evaluation/treatment may occur due to unexpected failures in technology associated with providing Telehealth.
    5. Although security protocols and safeguards associated with the Telehealth visit are carefully designed to protect data privacy consistent with legal requirements, such protocols and safeguards may fail, causing a breach in data privacy.
    6. Your health provider’s treatment options may be limited by regulatory requirements in certain states.
  8. Sharing Information. LifeMD Affiliated PCs may use and disclose your User Data for purposes of diagnosis, treatment, referral, follow-up, payment, and other administrative purposes as consistent with applicable law. All electronic communication between you and your health provider will be securely stored in one of LifeMD’s encrypted electronic systems. You will hold LifeMD and LifeMD Affiliated PCs harmless for any User Data lost due to technical failures. Further, LifeMD Affiliated PCs retain the right to share User Data pursuant to any legally required reporting.  Please note that because the LifeMD Affiliated PCs do not submit claims to health insurance, we are not subject to the federal law governing the use and disclosure of health information, known as the HIPAA rules.  You can find further information about our privacy and security practices in our Privacy Policy.
  9. Revocation.  You make revoke this authorization at any time by informing your health provider during your Telehealth session, contacting LifeMD or LifeMD Affiliated PCs at (866) 351-5097, or contacting your dedicated medical team through your member portal with such instruction; provided, however, that where you revoke this authorization, you will no longer be able to access or use the Telemedicine services provided by LifeMD or Professional Practice. Absent such a revocation, this authorization will be considered renewed upon each new Telehealth visit with a participating health provider.