Frequently Asked Questions

Your primary care physician is a trusted expert you can rely upon to help you treat or manage health issues before they become more serious — or even prevent them in the first place.

LifeMD is a telehealth company. We offer a convenient, easy-to-use website and app for patients to access licensed medical providers from across their smartphone or computer screen. Patients can get a diagnosis, prescription initiation or refill, lab order, and more — all without leaving home.

LifeMD virtual appointments are not intended for use in medical emergencies or for certain health conditions. If you are experiencing a critical or life-threatening medical issue, please call 911 or go to the emergency room immediately.

Yes, as a LifeMD member, you can get a lab referral sent directly to your patient portal by your doctor or nurse practitioner. LifeMD has trusted lab partners across the U.S., enabling discounts up to 95% for many LifeMD members.

Yes. If your doctor or nurse practitioner believes that an STD test is warranted, they can order it for you. After receiving the lab order, you'll visit a lab location near you and have your lab test(s) run. The results will be sent to your LifeMD patient portal.

Yes, licensed doctors and nurse practitioners can write medically necessary prescriptions to be picked up at the pharmacy of your choice. And with the LifeMD Prescription Discount Card — available exclusively to LifeMD members — you can save up to 92% on your prescription medications.

Please note: While LifeMD affiliated providers are able to provide prescription initiations or prescription refills on most medications, they do not provide prescription initiations or prescription refills on controlled substances.

While LifeMD affiliated providers are able to provide prescription initiations or prescription refills on most medications, they do not provide prescription initiations or prescription refills on controlled substances.

Please refer to the full list of controlled substances prior to making your appointment. LifeMD does not offer refunds for appointments where controlled substance initiations or refills are requested, but not fulfilled.

Patients on the LifeMD ConciergeCare membership can receive referrals for specialists. We’ll assist you in finding top specialists in your area.

For patients on the ConciergeCare membership, we can write referrals for your imaging needs. With the standard LifeMD plan, referrals are limited to x-rays; we can help you locate qualified x-ray facilities in your area.

Yes, you can receive a doctor’s note for up to 2 days maximum of short-term work absence. Currently, we do not complete any other forms such as jury duty release forms, FMLA forms, emotional support animal forms, etc.