LifeMD At-Home
Lab Testing

Orders are fulfilled within 1-2 business days depending on the time of order placement. Test kits ship out USPS Ground Advantage, which typically delivers in 2-5 business days, depending on your location. You will first receive a notification (via email, text message, and/or your LifeMD patient portal) when your kit ships — and again when it’s delivered.

Each kit includes written step-by-step instructions on collecting your sample, packaging it up, and shipping it to the lab for analysis. For additional support, please reference this detailed video. Have a question about the testing process? Reach out to the LifeMD customer support team at (800) 852-1575 or [email protected]

If you believe your testing kit is missing materials, please call (800) 852-1575 or email [email protected] and a LifeMD patient support agent will coordinate the shipment of replacement items at no cost.

Collection labels are the stickers placed on each collection device. These labels are used to match a patient’s sample with the electronic lab order, verify identity, and confirm stability of the sample. You must fill out your full name, date of birth, and the date and time of collection for the lab to process the order. If labels are not filled out, your results may be delayed or denied for processing.

Fasting is recommended before tests for glucose (blood sugar) and triglycerides (part of a cholesterol, or lipid, panel). These test(s) are included in our standard panels for the Weight Management Program (GLP-1 and Triple Therapy). In these cases, please avoid eating or drinking anything other than water eight hours prior to collecting your sample. For all other lab tests, please consult with the LifeMD care team. Fasting is generally acceptable unless advised otherwise.

Yes. Testosterone levels can fluctuate throughout the day and may be influenced by factors such as exercise and amount of sleep. It is recommended to conduct the test in the early morning, and to maintain consistency in timing for any repeat testing.

The lab must process samples within 15 to 30 days of collection, depending on the exact tests being run. This will ensure the stability and integrity of the sample. If a sample exceeds its stability window, or if it is deemed compromised by other means, the lab will reject the sample. To be safe, we recommend patients return their kit as soon as possible after collecting.

No. Per safety regulations, samples must be returned in the box provided. If you have thrown out or misplaced your box, please contact LifeMD patient support at (800) 852-1575 or email [email protected] to coordinate a replacement.

No. All kits include a poly mailer with a prepaid return shipping label addressed to the appropriate lab. You just need to package your kit inside the poly mailer and drop it off at the nearest USPS location.

In many cases, your sample can be recovered and processed by the lab. The lab will place a temporary hold on your sample while a patient support agent contacts you to try and resolve the issue. If a sample cannot be recovered (e.g., there is insufficient sample to process), the agent will reach out to discuss replacement options. Please note: depending on the nature of the issue, there may be an additional charge to replace the kit.

Once the lab receives your sample, it typically takes 3-5 days to process.

You will receive a notification via email, LifeMD patient portal , and/or text message when your lab results are available for viewing. Lab results are posted to the “Labs & Imaging” section of “My Chart” in your LifeMD patient portal. Please note that lab results may not be immediately reviewed by your provider and will likely be discussed during your next virtual consultation. Please consult a local healthcare provider if immediate care is needed.

Several factors should be considered when interpreting the results of an at-home testosterone test. Patients are encouraged to consult with a provider to fully understand their results. Here are some important considerations:

• Each laboratory has somewhat different “normal reference ranges” for testosterone (the low and high values that are considered “normal") due to variations in equipment used to process the sample — as well as different sample collection methods (i.e. capillary vs. intravenous). Therefore, at-home test results should not be compared directly to test results from commercial labs like Quest Diagnostics, Labcorp, or hospital labs.
• If results are being compared between labs, patients and providers typically focus on whether the patient is “in range” or “low or high” as opposed to the exact result value. The easiest way to avoid confusion is to have all of your testosterone tests done with the same lab.

The specific level of testosterone that is considered low is typically influenced by a number of factors including: age, time of day, and presence or absence of chronic medical conditions — as well as whether or not a patient has symptoms consistent with low testosterone. Symptoms of low testosterone include: reduced libido, low energy, erectile dysfunction, decreased muscle mass/strength, mood changes, reduced bone mass, and hair loss. Patients should always consult with their healthcare provider to interpret the results of the at-home testosterone test.