37 mg/mL
In range
LifeMD At-Home
Lab Testing
Total Cholesterol
LDL (Low-Density Lipoprotein)
74 mg/mL
In range
Triglycerides
158 mg/mL
Above range
Hi, I just received my at-home lab test kit. Can you walk me through what happens next?
10:04 AM
LifeMD
Of course. Once you complete the sample at home and send it back, our certified lab will process your results.
10:05 AM
LifeMD At-Home Lab
Testing Overview
LifeMD is pleased to offer at-home lab testing to monitor and manage your health.
While the prospect of conducting your own test may feel daunting at first, we’ve
made the process as fast, simple, and comfortable as possible.
Convenience
Avoid the need for an in-person clinic visit, saving time and travel costs.
Privacy
Conduct tests in the comfort and privacy of your own home.
Accessibility
Circumvent geographical and mobility-related issues of in-person testing.
Rest assured: we've made collecting samples for testing simple. By following the provided
instructions, you can ensure accurate and reliable results from your at-home lab test.
How to collect
How to collect my blood spot sample
(written instructions)
Step 1
How to prepare for collecting my sample?
The process of blood sample collection should be completed between 8am and 11am. Kits should be shipped via FedEx with the enclosed return label Monday through Thursday.
Follow these steps: *Both Tasso devices must be used and both samples must be returned.
01
Get Organized
Lay out all kit contents.
02
Wash Hands
Wash your hands thoroughly before you start.
03
Choose Site
Identify a clean area on your upper arm near your shoulder. Shave any hair off the site for best results.
04
Fill Out Labels
Locate the label on the specimen bag and write your full first and last name, date of birth (MM/DD/YYYY), collection date (MM/DD/YYYY), and time (AM/PM).
Locate the label on the collection tube and write your date of birth (MM/DD/YYYY).
05
Prepare Device
Remove the device from its tray. Twist and remove the cap from the collection tube. With fill lines facing out and label facing back, press the tube snugly into the device.
06
Activate Heat Pack
Follow the instructions to activate your heat pack. If it doesn't heat up, you can use your hand to warm the area instead.
07
Increase Blood Flow
Rub the activated heat pack or your hand up and down your shoulder for 4 minutes to warm the area and increase blood flow.
08
Clean Area
Clean the collection site with the alcohol pad and let it dry completely.
Step 2
Now onto the sample collection
It might look intimidating, but we have faith in you. You got this!
Attach device
Peel the tab away from the device and stick the device firmly to your upper arm.
Hang arm
Let your arm hang straight down at your side.
Activate
Remove the clear cover from the red button. Press the button all the way down ONCE and then release it. You might not feel the device.
Collect Sample
Set a timer for 5 minutes. Watch the tube fill (use a mirror if needed). Blood may not appear for the first 1-2 minutes.
Finishing up
Allow the tube to fill for 5 minutes, or remove the device if the blood reaches the top line before time is up. Do not fill past the top line!
Frequently Asked Questions
When will I receive my testing kit?
Orders are fulfilled within 1-2 business days depending on the time of order placement. Test kits ship out USPS Ground Advantage, which typically delivers in 2-5 business days, depending on your location. You will first receive a notification (via email, text message, and/or your LifeMD patient portal) when your kit ships — and again when it’s delivered.
What should I do when my kit arrives?
Each kit includes written step-by-step instructions on collecting your sample, packaging it up, and shipping it to the lab for analysis. For additional support, please reference this detailed video. Have a question about the testing process? Reach out to the LifeMD customer support team at (800) 852-1575 or [email protected]
What should I do if I think my kit is missing materials?
If you believe your testing kit is missing materials, please call (800) 852-1575 or email [email protected] and a LifeMD patient support agent will coordinate the shipment of replacement items at no cost.
What are collection labels, and why are they needed?
Collection labels are the stickers placed on each collection device. These labels are used to match a patient’s sample with the electronic lab order, verify identity, and confirm stability of the sample. You must fill out your full name, date of birth, and the date and time of collection for the lab to process the order. If labels are not filled out, your results may be delayed or denied for processing.
How quickly do I need to return my sample?
You should return your kit within 24 hours of sample collection. This will ensure the stability and integrity of the sample. If a sample exceeds its stability window, or if it is deemed compromised by other means, the lab will reject the sample. To be safe, we recommend patients return their kit as soon as possible after collecting.
Can I return my sample without the box?
No. Per safety regulations, samples must be returned in the box provided. If you have thrown out or misplaced your box, please contact LifeMD patient support at (800) 852-1575 or email [email protected] to coordinate a replacement.
Is there any charge to return my kit?
No. All kits include a poly mailer with a prepaid return shipping label addressed to the appropriate lab. You just need to package your kit inside the poly mailer and drop it off at the nearest FedEx location.
What if there is an issue with my sample?
In many cases, your sample can be recovered and processed by the lab. The lab will place a temporary hold on your sample while a patient support agent contacts you to try and resolve the issue. If a sample cannot be recovered (e.g., there is insufficient sample to process), the agent will reach out to discuss replacement options. Please note: depending on the nature of the issue, there may be an additional charge to replace the kit.
How long does it take for the lab to process my results?
Once the lab receives your sample, it typically takes 3-5 days to process.
How will I know when my results are ready and where can I access them?
You will receive a notification via email, LifeMD patient portal , and/or text message when your lab results are available for viewing. Lab results are posted to the “Labs & Imaging” section of “My Chart” in your LifeMD patient portal. Please note that lab results may not be immediately reviewed by your provider and will likely be discussed during your next virtual consultation. Please consult a local healthcare provider if immediate care is needed.
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Iron levels are low — I recommend adding iron-rich foods or supplements.
Good evening. Your labs are complete and available in your patient portal.
Your cholesterol is slightly elevated. Let’s adjust your diet and check again in 3 months.
