If you have not lost at least 10% of your body weight by the one-year anniversary of your continuous enrollment in the LifeMD Weight Management Program and you meet the eligibility criteria described below, your LifeMD Weight Management Program Subscription Fee (“Subscription Fee”) may be refunded minus the cost of program costs incurred by LifeMD, which include medical consultations, insurance and benefits verification, prior authorization management, and lab work (if applicable).
Eligibility Criteria:
To be eligible for LifeMD's “Money-Back Guarantee” you must meet all of the following criteria:
- You signed up for the LifeMD Weight Management Program after 10/1/2023;
- You self-paid for the LifeMD Weight Management Program;
- You accurately represented your eligibility throughout the LifeMD Weight Management Program, including an accurate account of medical history and BMI;
- You followed the medical recommendations for medication use, including any suggested medication changes and adjustments, as well as the recommended duration of use;
- You attended all of your scheduled consultations (i.e., did not miss an appointment without notice) and completed all required lab work.
- You recorded and/or updated current weight in the patient portal at least weekly (with the latest weight added to the system no more than 10 days after the prior update).
- Your account has been in good standing at time of request (i.e., there are no outstanding payments or balances).
This “Money-Back Guarantee” offer becomes valid on the one-year anniversary of your continuous enrollment in the LifeMD Weight Management Program (i.e. you must have been enrolled in the program for 12 continuous months, in addition to meeting the other requirements described above) and the refund request must be received within 30 days of the one-year anniversary.
You may choose to stay enrolled in the LifeMD Weight Management Program and the refunded amount can be credited toward future LifeMD subscriptions and services.
